Service Architecture

The Service Architecture process sets in motion the process of Service Description. The purpose of a service description is to provide sufficient amount of information toward the service system modelling and design. The service description includes the “operant” resources of the service system, specifically, the service actors and their interactions. The types of service actors can be private persons, organisations, governments, and even countries, depending on the context (Spohrer et al. 2008) and the depth of the service and the service system analysis.

Activities

The Service Architecture lifecycle stage of the Service Design Process (see fig. 1) includes the following main activities and subprocesses:

Specify City Service and Domain

Specify the service and the domains where it belongs to (e.g. health, mobility, environment).

Identify Function

Identify the core function of the service, as well as positioning it within the smart city domain.

Articulate Use Case

Identify a marketable use case (i.e. primary business case) for the service.

Clarify Exchange Medium

Identify a number of remuneration options for the service.

List Service Actors

Identify service actors involved in the service co-creation activities.

Identify Actor Resources

Identify the resources (e.g. information, skills, knowledge) and assign to the specific actors.

Define Experience and Value Proposition

Define a value proposition of the service.

Perform PESTLE Analysis

Understand the context within which the service will operate.

Citizens Feedback in Service Design

Include the feedback of citizens during the design of the service for effective and better quality of the services.

Produce Service Description

Structure and synthesize the information acquired for the purpose of modeling and development.

References

• Haren, V., 2011. TOGAF Version 9.1. Van Haren Publishing.
• The Open Group. “Open Group Standanotepadrd TOGAF Version 9.1”, 2011.
• Spohrer, J., Anderson, L., Pass, N., & Ager, T. (2008). Service science and service-dominant logic. In Otago forum, 2(2), 4 18.