Context Requirements & Assessment

Referring to PMBOK Guide (2014), collecting the requirements is one of the main processes for scope management. As such, the requirements document is one of the key deliverables of this management aspect. Gido and Clements (2008) stated that customer requirements is defining the functional or performance specifications for the project’s end product. In addition, the requirements document is useful to manage the requests for changing the requirements.

The Context layer includes the crucial requirements from smart city contexts which have to be considered to design smart services. These requirements are associated with the various stages of design of smart services/initiative. To present all the requirements and their associations with other stages a taxonomy of the requirements is the figure (Pourzolfaghar and Helfert, 2017).

The process to specify the requirements for smart city context, and to develop smart services is shown in the below:



  1. Specify smart city stakeholders: Considering the defined classes of stakeholders to specify the target stakeholders for an specific service/initiative
  2. Specify stakeholders’ concern: Considering the main concerns recognised for classes of stakeholders to specify the target concern to be addressed by the service/initiative
  3. Specify quality factors to be met: Considering at least one of the smart city quality factors addressed by the service/initiative
  4. Specify related standards: Considering domain information to specify the related standards for the service/initiative
  5. Specify related principles: Considering the smart city principles to address the quality factors
  6. Specify the constraints: Considering the crucial constraints (e.g. the budget for the project), to define appropriate goals for service/initiative
  7. Documenting the context requirements: Developing a document including the results of all the previous activities



  • Pourzolfaghar, Z. and Helfert, M., 2017. Taxonomy of smart elements for designing effective services.In proceeding of 23rd Americas Conference on Information Systems (AMCIS 2017)
  • Gido, J. and Clements, J.P., 2008. Successful Project Management (with Microsoft Project and InfoTrac). South-Western College Publishing.
  • Snyder, C.S., 2014. A guide to the project management body of knowledge: PMBOK (®) guide. Project Management Institute: Newtown Square, PA, USA.