Digital Transformation of Public Services with Enterprise Architecture

The digitalization of public administration presents significant challenge for many municipalities. At the same time, many larger cities have well progressed towards applying Information and Communication Technologies (ICT) to develop modern urban spaces, commonly referred to as Smart Cities. Smart Cities are complex systems whereby ICT plays an essential role to address the needs of many stakeholders. Obviously public services are key for the development. However many municipalities and cities face challenges to transform and digitalize these services. Although single projects are often successful, the coordination and coherence of services, the consideration of many stakeholders together with strategic alignment is complex.

On tool for assisting the digital transformation in the public sector is Enterprise Architecture (EA). Numerous researchers describe concepts and frameworks for EA, and emphasize its benefits. EA frameworks, concept and modelling approaches  aim to support efficiency gains while ensuring business innovation and strategic alignment. Indeed alignment of various views and aspects is one of the key drivers for EA approaches. Organizations may use EA frameworks to manage system complexity and align business and ICT resources within an enterprise.

Thus, we develop a Reference Methodology to support digital transformation in the public sector. Our Methodology assist to consider, organize and describe the various elements, stakeholders’ views, goals, considerations, factors and components, and IT applications as well as constraints by facilitating the transformation and digitalization of public services. Visit our Methodology.