The footfall-counter service represents a public service of River City which aims to collect the number of people in various places of a city in order to improve the environments of the city.

The current state of this city service indicates that there is a data integration issue due to the lack of a common data format. Each user downloads the information from diverse sources with different data formats what causes information silos. Information is not adequately shared but rather remains stored within each system. The stakeholders of the smart city do not perceive the real value of the information collected through this city service and the intelligent decision making is not supported properly.