Specify involvement in City Service/Domain


A city service is a service offered to the citizens by the city government (Hefnawy et al. 2016). This activity aims to specify the different smart city domains (e.g. health, education, mobility, environment, tourism, etc.) of a city service. Each service performs a set of functions to meet a goal, for example, a traffic violation control service penalizes drivers for excessive speed. A service can interact frequently with other services from the same domain as well as from other domains. (Ma et al. 2016).



  • Belongs to (City Service, Domain): A city service belongs to one or more domains.



An initial classification of smart city domains (e.g. smart economy, smart governance, smart mobility, smart environment, smart living, and smart people) is presented by (Giffinger et al. 2007). (Neirotti et al. 2014) classify the smart city domains in relation to the initiatives launched by municipalities. The authors define the following domains and subdomains classification:

Natural resources and energy

  • Smart grids
  • Public lighting
  • Green/renewable energies
  • Waste management
  • Water management
  • Food and agriculture

Transport and mobility

  • City logistics
  • Info-mobility
  • People mobility


  • Facility management
  • Building services
  • Housing quality


  • Entertainment
  • Hospitality
  • Pollution control
  • Public safety
  • Healthcare
  • Welfare and social inclusion
  • Culture
  • Public spaces management


  • E-government
  • E-democracy
  • Procurement
  • Transparency

Economy and people

  • Innovation and entrepreneurship
  • Cultural heritage management
  • Digital Education
  • Human capital management

(Dita Oktaria, Suhardi 2017) analyse the domain of the city services of different countries according to published studies. For instance, cities in Europe such as Barcelona, Amsterdam, Stockholm and London more focus on Energy and Transport services.



  • The city services regarding the prevention, diagnosis, and treatment of disease belongs to the Healthcare domain (Neirotti et al. 2014).
  • The public safety domain may include police patrolling services, traffic violation control services, and road accident management services, etc. Similarly, the transportation domain includes public transport services, road work services, etc. (Ma et al. 2016)
  • When there is a traffic accident, both the traffic accident service and the emergency delivery service generally act together to address the situation. (Ma et al. 2016)


  • Dita Oktaria, Suhardi, N.B.K., 2017. Smart City: A systematic literature review. In 2017 International Conference on Information Technology Systems and Innovation (ICITSI). IEEE, pp. 206–213.
  • Giffinger, R. et al., 2007. City-ranking of European Medium-Sized Cities. Cent. Reg. Sci. Vienna UT, pp.1–12.
  • Ma, M. et al., 2016. Detection and Resolution of Conflicts among Services in Smart Cities. In Smart Computing (SMARTCOMP), 2016 IEEE International Conference. pp. 1–10.
  • Neirotti, P. et al., 2014. Current trends in Smart City initiatives: Some stylised facts. Cities, 38(May 2016), pp.25–36.