Incorporating New Changes

Smart cities can use information posted by citizens on social media such as Facebook and Twitter as a source of data, and posted status can be a good source of feedback for various aspects of smart city services (Gharaibeh, 2017). As per the provided feedback, new changes should be incorporated in the existing services for the further improvement.


With the help of open data initiatives, citizens and other stakeholders would be able to participate in the decision making process in the city and would enable the development of new solutions for tackling urban issues (Okwechime, Duncan and Edgar, 2018).


  • Gharaibeh, A. (2017) ‘Smart cities: A survey on data management, security, and enabling technologies’, Ieeexplore.Ieee.Org, 19(4), pp. 2456–2501. Available at:
  • Okwechime, E., Duncan, P. and Edgar, D. (2018) ‘Big data and smart cities: a public sector organizational learning perspective’, Information Systems and e-Business Management. Springer Berlin Heidelberg, 16(3), pp. 601–625. doi: 10.1007/s10257-017-0344-0.